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The service here is incredible! I cannot emphasize this enough. In my 9 years of owning a Jeep (which I love) the one bad thing has been continuously disappointing dealership experiences. This was my first time at Kootenay Chrysler Dodge, they were recommended to me by a friend because I needed some recall work and some suspected safety issues worked on. My Jeep has 250k km on it, so it was due for a bit of an overhaul. My entire experience was great. Montana was the service rep and she was incredible. She was great at communicating and updating. She answered any questions I had about the services being performed. She helped me work around my schedule with a loaner car. Pictures were provided for every piece of equipment that was recommended to be worked on. A priority list was created of what needed to be done, and what could wait to a later date if I chose that route. I received a text update and summary after the initial explanation of work required and a complete breakdown of costs. In my experience, this is over and above what every dealership and mechanic shop has ever done. The mechanic, Matthew, also did a great job. His notes on my receipt were detailed and specific. His work seemed thorough, and he was the first mechanic that was able to identify a clunking noise I had been trying to figure out for almost 2 years. I had forgotten about it and just gotten used to it, thinking it was something to do with the rotors, and now it's finally gone. I am so happy with my interactions with everyone at this dealership, and mostly I am happy that my Jeep is back on the road and feels reliable again. Thank you.
3 weeks ago
We just purchased a Jeep Cherokee Trailhawk Elite and traded ours in. From the get go the buying was seamless, they took all the guess work out of it, and gave us top dollar for our trade(usually get insulted). We were greeted by the team with smiles and Sarah kept us up to date every step of the way. The Jeep was out front ready to go and we had our keys and in the road in less the 30 minutes. If you are looking for a great deal, service and buying experience, look not further. The Integrity group of dealerships (Kootenay Dodge, Integrity Subaru, integrity ford and integrity rv) all share the same great dna.
2 months ago
Took my vehicle in for an oil change, it was done quicker than any other place I've been. It was also washed for me. The final bill was cheaper than I was expecting.
2 months ago
We had the pleasure of being looked after by Jackie and Dakota while we were getting our transmission replaced in our 2007 Dodge Ram 3500. These two went above and beyond the expected service to treat us like royalty. The care and follow up was phenomenal and made us believe there is still great service out there and people that really care. Thank you. V & E Anderson, Westbank
3 months ago
After going through a bit of a service issue on our other truck... Shanna & Ken jumped in full force to see what they could do to make us happy. We ended up upgrading our truck completely and working with them to get everything we wanted in our upgrade which was nothing less than an AMAZING experience from there forward. Shanna was so efficient, easy to talk to and understanding of everything we wanted. She got everything sorted for us quickly with no complaints on our end with anything in the process! Shanna and Ken definitely made us long term customers of Kootenay Chrysler. Thank you guys! Highly recommend checking them out if you need a new ride!!!!
8 months ago
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